Candidate FAQ

Joining a group practice is a big decision, and we know most clinicians want more than a polished job post before deciding whether something is actually a fit. We created this page to give you a clearer picture of how Moonstone works day to day, what we expect, what we offer, and what it tends to feel like to be part of the practice. Our hope is that this helps you get a more honest sense of whether Moonstone feels aligned before we ever get on a call.

We want our informational interviews to be more about mutual fit and less about spending 30 minutes re-explaining the same logistics. This page covers many of the questions clinicians naturally have about schedule expectations, compensation structure, benefits, credentialing, referrals, documentation, outside work, KAP opportunities, and practice culture. We hope these FAQs will give you a clearer picture of how the practice works in real life and what working at Moonstone is truly like day to day

  • We are an insurance-based psychotherapy group practice with two Austin offices and a mix of virtual and in-person care. Our clinicians use a range of therapeutic approaches, and we value integrative, thoughtful, client-centered work. Some clinicians specialize in areas like EMDR or Ketamine-Assisted Psychotherapy, while others focus on traditional outpatient therapy. We also care deeply about access, which is part of why we have chosen to remain insurance-based.

  • The clinicians who tend to do best here are people who want both autonomy and support. They are strong clinicians, but they do not want to practice in isolation. They value consultation, communicate clearly, are open to feedback, and want to be part of a real group practice rather than simply renting space or managing everything alone. We also tend to do best with clinicians who are proactive, organized and engaged, because building a strong and sustainable caseload in group practice still requires follow-through and initiative.

  • Our clinicians are employees. We use an hourly W-2 model rather than a fee-split contractor model. For many people, that is part of the appeal. It creates more structure, more support, and a clearer framework for how the practice operates. It also allows us to provide a benefits package (including health insurance and PTO) to our full time clinicians.

  • Moonstone is an insurance based-practice. Because of the realities of credentialing and insurance-based outpatient practice, we are looking for clinicians who have full clinical licensure. We ask that if you are an associate, you wait to apply until you are within 2-3 months of licensure. We are not currently accepting students or student interns.

  • We usually begin with an informational interview. That first conversation is meant to feel mutual. It gives us a chance to get to know you, learn about what you are looking for, and answer your questions honestly about how Moonstone works. If it feels like a strong fit on both sides, the next step is typically an in-person interview with another member of leadership or the team. If we move toward an offer, we then begin credentialing and onboarding. In some cases, the next interview may include more traditional interview questions and scenario-based clinical questions.

  • In most cases, we tell candidates to expect about eight weeks. That window allows time for credentialing, onboarding, setting up marketing materials, and making sure the transition is thoughtful rather than rushed. Sometimes timing can vary a bit, but eight weeks is the general expectation we share.

  • Yes. Background screening and verification are part of our hiring process and may include things like licensure verification, employment history verification, education verification, reference checks, sanctions screening, and other role-relevant review steps. Employment offers may be contingent on satisfactory completion of those checks.

  • Yes. One of the main benefits of group practice is that you are not responsible for generating your entire caseload alone. We provide referrals and administrative support, and we want new clinicians to have a real pathway to building a strong caseload. At the same time, we also find that clinicians who do best are proactive. It helps when people are clear about their niche, present themselves well, and actively participate in the life of the practice. So the short answer is yes, we provide referrals, and it also helps when clinicians bring initiative and clarity to the table.

  • At Moonstone, part-time status means maintaining between 15 and 24 documented clinical hours per week, on average. 15 clinical hours per week is the minimum expectation for continued employment. Clinicians are expected to be open to referrals, available for consultation calls, and actively building and maintaining a caseload that supports at least that minimum. Because Moonstone provides referrals, we expect clinicians to reach and sustain that baseline. If a clinician is not able to do that, the role may not be the right fit.

    Full-time status means maintaining 300 documented clinical hours per quarter, which works out to an average of about 25 clinical hours per week across a 48-week work year. That quarterly benchmark already includes some built-in wiggle room, so it is not meant to be an inflated or aspirational target. It is the actual benchmark for full-time work at Moonstone.

  • We view the first 90 days (12 weeks) as a gradual ramp-up period, not an expectation that you arrive at full capacity on day one. Our ramp-up table starts with a very light caseload in the first few weeks and builds steadily over time. The goal is to reach about 15 clinical hours by week 7 and about 25 clinical hours by week 12. This gives new clinicians time to settle in, build referrals, get comfortable with documentation and workflow, and grow into a sustainable caseload without feeling thrown into the deep end.Item description.

    We expect clinicians to be open to referrals, available for consultation calls, and actively building toward a sustainable caseload from the beginning. Because Moonstone provides referrals, we expect all clinicians to be at a minimum of 15 clinical hours per week by around 90 days. If a clinician is not able to reach that threshold with the referrals and support provided, the role may not be the right fit. We also expect clinicians to schedule slightly above their minimum, usually by 1 to 3 extra clients per week, to help account for normal cancellations and keep the caseload stable.